We are committed to delivering a high-quality learning experience in Mastering the Artistry of Color Correction and Blackmagic’s Resolve. We offer a 30-day money-back guarantee that allows students to enroll with confidence while protecting the integrity of our content, teaching, downloadable assets, and intellectual property.

This Refund Policy explains when refunds are granted and the specific conditions required for eligibility.

30-Day Money-Back Guarantee

You may request a full refund within 30 days of your purchase, provided all eligibility requirements below are met.

Refunds are granted only if the following three conditions are satisfied:

Refund Eligibility Requirements

1. You have viewed less than 10% of the course

The course currently contains 130 total lessons.

To remain eligible for a refund, you must have viewed no more than 13 lessons in total.

Thinkific’s built-in tracking system determines the percentage viewed.
Watching 14 lessons or more automatically voids refund eligibility.

Dynamic Course Size and Future Updates

This course includes ongoing updates and new lessons over time.
Because the program grows, the 10% refund eligibility threshold is always calculated based on the total number of lessons available at the time of your refund request, not the number of lessons available on your original enrollment date.

For example, if the course expands to 150 lessons, the 10% threshold becomes 15 lessons.

This ensures the policy remains fair, consistent, and aligned with the evolving structure of the course.

2. You have not downloaded any protected materials

Refunds are not available if you have downloaded any of the protected course assets, including but not limited to:

• Downloadable footage

• Timeline files

• Project files

• Exercise materials

• Any downloadable content contained in or after Lesson 11

• Any new downloads added to the course in the future

Downloading any protected files automatically makes the course non-refundable, regardless of viewing percentage or time elapsed.

3. Your request is made within 30 days of purchase

Refund requests submitted after 30 days are not eligible under any circumstances.

Why These Conditions Exist

This course includes:

• Over 20 hours of professional-level, film-industry-grade color grading training

• Instruction by world-renowned colorist Natasha Leonnet

• Exclusive downloadable materials and project assets

• Access to our private ArtisticHive community

• Monthly group calls

• Lifetime access to the course and future updates

The eligibility requirements protect the value of the course and ensure fairness for all students.

Non-Refundable Situations

Refunds will not be granted if:

• You watched 14 lessons or more

• You downloaded any protected files or assets

• You requested a refund after 30 days

• You purchased during a clearly stated non-refundable promotion

• You violated the Terms of Use (including sharing login access)

• A third party accessed the course using your account

• You completed a significant portion of the course or extracted substantial value

• You used the training for paid client work

• You are unable to participate in optional community or live sessions

• You simply changed your mind after consuming course content

We do not offer partial, prorated, or conditional refunds.

Payment Plans and Installments

If you enroll using a payment plan:

• Refund eligibility still follows the same 10% / 30-day / no-download rules

• If your refund is approved, all remaining installment payments will be canceled

• If you request a refund after eligibility ends, all remaining payments must still be completed

• Failed installments may result in temporary suspension of course access until resolved

A payment plan is a financial commitment to the full course price.

Chargebacks and Disputes

Initiating an unjustified chargeback is a violation of our Terms of Use.

If a chargeback is filed without following our refund process:

• Your course access will be revoked

• We will respond with documentation (lesson progress logs, download timestamps, IP access records, etc.)

• We may pursue recovery of the full course fee plus any processor fees

We strongly encourage contacting us before initiating a dispute.

How to Request a Refund

To request a refund, email us at:

support@artistichive.com

Include the following:

• Your full name

• The email used for your account

• Your order number

• Any relevant context (optional but helpful)

Refund requests typically receive a response within 3–5 business days and are processed within 7–10 business days once approved.
Processing times may vary depending on your bank or payment provider.

Contact

If you have any questions about this Refund Policy, contact:

Lionhead Color Company LLC
4053 Cromwell Ave
Los Angeles, CA 90027
United States
Email: support@artistichive.com